MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
As far as I know if a letter requires a signature to be delivered (i.e. registered or certified), the letter carrier should make an attempt to get a signature at the intended address and not just leave a PS3849 Notice of Attempted Delivery. You may call the Post Office to have the item redelivered and you may leave the signed notice for the carrier to pick up and leave the registered item if all parties feel comfortable doing that.
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I don't know what can be done regarding this very important letter which was returned in error by your letter carrier. You can mention it to him or call the PO and speak with a delivery supervisor or Postmaster so that it doesn't happen again. I am sorry for the inconvenience and expense caused by this mistake.
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I can't comment on your particular situation, but maybe I misspoke about no discipline as long as you are doing your job. I agree that taking a day off does sound like discipline. Did you call the SUpv to say you couldn't make the 3PM deadline? They shouldn't be so hard on you in the first week, though going over by 4.5 hrs is quite a bit. Any chance of somebody training you better to be more efficient as you deliver? These are just some suggestions.
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It depends how far the letter as to travel to get to its destination. I think 1-4 days is the normal amt of time for a letter to reach its destination.
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Kathryn, I'm sorry for the mistake that seems to have been made by the USPS in not delivering your package to your customer and then incorrectly returning it to you. As far as I know there is no way to get a reimbursment for that error, but I don't work in the customer service/retail part of the USPS operation so I can't say for sure. Did you verify that the exact address is correct? It sounds to me like you did verify it. Good luck and thanks for writing.
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I'm not sure of the answer to this. I think you have to pay postage if the mail was sent to you at a rate called presort Standard. The reason is because if you just leave that type of mail in your box for the carrier to take back they can refuse to take it, or, if they do take it back, it will likely just be discarded into a recycling bin at the PO. That type of mail is called NOVM (No Obvious Value Mail). There will be no effect on you continuing to get that type of mail in the future because the mailer has no notification that you want to be taken off their mailing list. The most effective way to have these mailings cease would likely be to call the mailer or email them to be removed from their mailing list. I have found this effective for reputable emailers but have never tried it with traditional paper mailers. Thanks for your question.
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Kyle, I think the normal amount of time for a First-class letter to get from Lancaster, PA to Charleston, SC, would be 2 days. From what you wrote it has already been 4 delivery days and the letter hasn't arrived. I don't know that it's rare, but it exceeds our service goal as far as I know. Are you sure you addressed the letter correctly and completely? Letters still get lost in the mail, missorted, misdelivered, destroyed by our automated sorting machines, etc. but that is all a very low percentage of the amt of mail processed.
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