Ask a Hotel Employee anything

28 Questions

Last Answer on September 26, 2014

How long are your shifts, and are you on your feet the whole time?

Asked by bellboi about 12 years ago

Well my hours are very flexible since I do my schooling online, but I can end up with 7a-3p, noon-8p, or 3p-11p generally. Plus my hotel does not have thetraditional front desk counter,; we have three floating islands where I stand the entire shift. Comfortable flats are my best friends.

943 Votes

Thanks for answering. When you say "ease in check-ins", what do you mean? What makes them difficult?

Asked by mayday305 about 12 years ago

Well I mean when guests come in with zero photo id, forgot to bring in amethod of payment, days when 50 guests would like to check in at 8am (when check out is at noon & the hotel was sold out previously). Those are some insights that can turn checking in into a rough, bumpy experience.

933 Votes

As an employee, are you able to stay at other Embassy Suites and Hilton Hotels for free?

Asked by Charles H. about 12 years ago

Sadly no. Hilton does provide very low rates just for employees and then their family/friends at any property in the world.

909 Votes

Fill in the blank: "If there was one thing I could change about this job, it would be ___________."

Asked by mayday305 about 12 years ago

Hahaha I like fill in the blanks. If there was one thing I could change about this job, it would be an ease in check-ins.

893 Votes

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How much do hotel managers make? Is there a big jump from front desk clerk to manager?

Asked by Luca about 12 years ago

Well i do know once you move up to assistant manager you're automatically salary. Now how much in salary, I'm not exactly sure.

892 Votes

Say a guest arrives super early, like 6-7am, perhaps from a red-eye flight. Check-in technically isn't until 2-3pm, but you have open rooms. Will you let him in his room early and not charge for an extra night?

Asked by jay.wunders about 12 years ago

Good question and if I have rooms clean to go then they would be allowed to check in, eat breakfast and wouldn't be charge an extra night. He would be charged an extra night anyways.

878 Votes

Why isn't Internet access part of the standard hotel room package? Why, in this day and age when it's such a necessity, are customers still charged extra for it? Why not just build it into the cost of the room?

Asked by notime about 12 years ago

That is a good question & my manager described it as this: when you book at an Embassy Suites that rate includes the larger rooms, complimentary cooked to order breakfast, complimentary drinks every night, could be the 24/7 fitness center, indoor swimming pool and such. We simply tack on the $9.95 internet as a perk i know more Hilton properties are dropping the charge will be introducing full free wifi. also I've stayed in hotels where the price is about $12.95 for 24 hours.

871 Votes

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Hotel Employee

Ask me anything!

What do YOU do?

How long are your shifts, and are you on your feet the whole time?

Thanks for answering. When you say "ease in check-ins", what do you mean? What makes them difficult?

As an employee, are you able to stay at other Embassy Suites and Hilton Hotels for free?

Fill in the blank: "If there was one thing I could change about this job, it would be ___________."

Also on Jobstr...

How much do hotel managers make? Is there a big jump from front desk clerk to manager?

Say a guest arrives super early, like 6-7am, perhaps from a red-eye flight. Check-in technically isn't until 2-3pm, but you have open rooms. Will you let him in his room early and not charge for an extra night?

Why isn't Internet access part of the standard hotel room package? Why, in this day and age when it's such a necessity, are customers still charged extra for it? Why not just build it into the cost of the room?

Hotel Employee

Ask me anything!

What do YOU do?

How long are your shifts, and are you on your feet the whole time?

Thanks for answering. When you say "ease in check-ins", what do you mean? What makes them difficult?

As an employee, are you able to stay at other Embassy Suites and Hilton Hotels for free?

Fill in the blank: "If there was one thing I could change about this job, it would be ___________."

Also on Jobstr...

How much do hotel managers make? Is there a big jump from front desk clerk to manager?

Say a guest arrives super early, like 6-7am, perhaps from a red-eye flight. Check-in technically isn't until 2-3pm, but you have open rooms. Will you let him in his room early and not charge for an extra night?

Why isn't Internet access part of the standard hotel room package? Why, in this day and age when it's such a necessity, are customers still charged extra for it? Why not just build it into the cost of the room?

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