Mailman (City Letter Carrier)

Mailman (City Letter Carrier)

MailmanDave

17 Years Experience

Long Island, NY

Male, 43

I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.

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Last Answer on February 18, 2022

Best Rated

Customers are used to getting mail at the same time everyday. Today there was more mail to sort/deliver, so you are later than usual in making deliveries. A customer is angry because he has been waiting for a cheque, how do you address the situation?

Asked by zoom about 11 years ago

I don't come across that situation very often. It is true that on many routes the mail is delivered at approximately the same time daily. There is no actual "on time" for mail to be delivered during the day. We just have an end of day deadline to meet for finishing out route and a prescribed order to deliver the mail.  Like you said, some days the mail volume is higher (or our staffing levels are lower) which may result in a later delivery time. I would address the situation by explaining the above to the customer. I never get angry back and always remain calm. Nowadays so many financial transactions can be done electronically that I don't believe I deliver too many checks and trend will only likely continue. I appreciate the question. 

985 Votes

I have a garage door mail drop but the postal carrier always leaves mail hanging out of it. There are mail thieves in the area. I tried calling the PO to complain but they won't answer. What kind of note can I leave for the carrier that will help?

Asked by Cam about 12 years ago

You bring up a valid concern in my opinion. I'm sorry that you have had no luck calling your local PO. my suggestion would be to put a small note near the mail slot saying "please push all mail completely through garage door slot. Thank you." I hope that helps. You can also mention it to your letter carrier if you ever see them in person. 

985 Votes

Hello, Can you tell me what happens when a first class mail parcel goes missing and it was never scanned by the mail carrier does the mail carrier have to pay out of their own pocket?

Asked by anon about 11 years ago

I don't think there is any penalty for the letter carrier to pay anything out of pocket. I've never heard of this happening with respect to a First Class Mail Parcel going missing. It is usually hard to prove that a mail carrier actually had possession of the parcel and then didn't deliver it. I know the scans are meant for tracking an item but it may not prove internally who had possession of the parcel. This is different from a registered or certified item which we sign for when we take possession of them. The item could go missing anywhere along in the mail stream. I suppose if one particular mail carrier had several complaints that parcels on their route were missing it would raise some eyebrows and there would need to be an investigation as to the rate of missing parcels. I've never heard of it happening where I work, but I'm sure there are some letter carriers who aren't very honest. I still don't know how one could get away with taking multiple parcels without being caught. Then again, I don't have that kind of mindset so I'm a bit naive when it comes to this subject.

984 Votes

Is it possible to tell the location of the mailbox where a letter was mailed from?

Asked by pookiebear about 12 years ago

Your q came in twice so I deleted the second one. I don't know that you can tell which mailbox a letter was sent from. When a carrier picks up letters from the blue collection boxes or from a residence, they commingle those letters with all of the others thatb have been picked up and generally get sent to a mail processing for sorting.

984 Votes

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Are carriers allowed to listen to an mp3 player while walking a route?

Asked by Johnny over 11 years ago

That is a great question which I will answer in 2 ways. For the last few years I wore an MP3 player (iphone) with a wired earpiece while I delivered mail on foot and listened to podcasts. I always left one ear exposed and not listening to the podcasts. Nobody ever said a word to me about it. Recently, however, I returned to work after an extended absence (on an off for almost one year) and a co-worker who saw me "wired" to listen to the PED said that while I was out we had a service/safety talk that we weren't allowed to be using the PED's while we are at work either in or out of the Post Office. I thanked him for his advice, but thought I would do a little more investigating. I asked about 2 or 3 other co-workers and they said they didn't know anything about a rule like that. I didn't ask my supervisor or shop steward. I don't believe it is anything you would get disciplined for, but the mgmt. may say you aren't allowed to use them. If they ever did that I may ask to see that policy in writing even though I could see mgmt. as saying it falls under the "you will be distracted" reasoning. Again, I have never seen it as an issue at the PO where I work, but please keep in mind that I don't listen to it loudly and only have the ear buds in one ear. When a customer comes to speak with me, I put the personal electronic device (PED) on pause and sometimes even take out the earpiece. I would be very disappointed if they made a rule about not listening to an MP3 player while delivering mail as that is very helpful in getting me through the workday, not to mention I learn a lot from the podcasts. Thanks for writing in with your question.

984 Votes

Do I need to go to the post office to mail a letter to Guatemala, or can I just put a couple extra stamps on the letter?

Asked by Bri almost 12 years ago

I think if you put a total of 3 Forever Stamps on an envelope that would be sufficient to cover a letter to Guatemala. The minimum rate for a letter there is apprx. $1.10 so 3 stamps would be good to be on the safe side. A trip to the PO wouldn't be necessary unless the item weighed more than 13 oz. I think.

983 Votes

If my friend sent me a letter from Arkansas, with correct address and zip code, why has it not come in the mail after 2 weeks? Could I call my local post office if they have received anything?

Asked by bryana about 12 years ago

See below.

983 Votes

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